Terms of Use

These Terms of Use (“Terms”) are a contract between you and AppRoots (approots.net), based in Pakistan, which owns and operates RockID, arockid.com, and the RockID mobile application, listed on the App Store as RockSnap (together, “RockID”, “we”, “us”). By creating an account, signing in, using the app, listing a specimen, or paying for a plan, you agree to these Terms and to our Privacy Policy.

Website plans on arockid.com are sold by Applebite2ndbite Ltd, a private limited company registered in England and Wales (company number 09364332; registered office 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE). For those purchases, Applebite2ndbite Ltd is the trader and merchant of record through Stripe. It is not the operator of RockID. App Store and Google Play plans are sold by Apple or Google, not by Applebite2ndbite Ltd.

This is a protective baseline for a US and UK audience. It is not legal advice. Have a lawyer licensed in your jurisdiction review it before you rely on it in a dispute.

1. What RockID is

RockID is software that suggests possible names for rocks, stones, and shop crystals from photos you provide. Results may include confidence scores, lookalikes, field-test ideas, and an approximate per-carat market range.

RockID is not a laboratory, gemological institute, jeweler, appraiser, geologist-of-record, insurer, broker, or marketplace. Output is a visual aid only.

2. Eligibility

You must be at least 16 years old, or the age of digital consent in your country if higher. If you are in the United States and between 13 and 16, a parent or legal guardian must agree to these Terms on your behalf. We do not knowingly provide the service to children under 13.

You must not use RockID if you are on a US, UK, or EU sanctions list, or if applicable export or trade law forbids the service.

3. Accounts

You may sign in with email and password, Sign in with Apple on the iOS app, or Sign in with Google on the website and in the mobile app. The same account works on arockid.com and in the app.

You are responsible for the email and devices used to access your account. Notify us at support@arockid.com if you believe the account was used without permission. We may suspend or close an account that is abusive, fraudulent, or unlawful.

4. No professional advice; no value guarantee

Identifications, confidence scores, field tests, and any price or per-carat range are estimates generated by software. They can be wrong. They are not:

• a mineralogical or gemological certificate;
• an appraisal or valuation you may rely on for sale, insurance, tax, or customs;
• advice to buy, sell, collect, cut, treat, or discard a specimen;
• a safety assessment (some minerals are toxic, radioactive, or sharp).

Do not make purchase, sale, investment, insurance, or safety decisions from a RockID result alone. Confirm with independent tests, a qualified professional, or a laboratory where it matters.

5. Plans, billing, and cancellation

The free tier includes three identifications per UTC day. Field includes forty identifications per calendar month, billed monthly or yearly. Season includes eighty per calendar month, billed monthly or yearly. Trail pack is twenty credits that do not expire. Nothing is unlimited.

How you pay depends on where you buy. Use the same account in both places. An active store plan cannot be changed on the website, and an active website plan cannot be replaced in the store, until you cancel it.

• arockid.com. Applebite2ndbite Ltd charges through Stripe (card, Apple Pay, or Google Pay). Cancel from Account on the website.
• iOS app. Apple charges through the App Store. Manage or cancel in iOS Settings → Subscriptions. We do not take card numbers in the app.
• Android app. Google charges through Google Play. Manage or cancel in Play Store → Payments & subscriptions.

Website subscriptions renew until you cancel from Account. If you cancel before the period ends, you keep access until that date; we do not hide the date. Store subscriptions follow Apple’s or Google’s renewal rules. Credit packs are one-time. Credits do not expire. We may rate-limit abuse.

Prices may change for future periods. We will not change the price of a period you already paid. Taxes may apply.

Refunds. For website (Stripe) charges, contact support@arockid.com. For App Store or Google Play charges, request a refund through Apple or Google; we cannot issue those refunds ourselves.

UK consumers. You may have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you ask us to start the digital service during that period, and you acknowledge that you lose the right to cancel once the service is fully performed, that right may not apply to IDs or credits already used. App Store and Google Play purchases are also subject to Apple’s and Google’s consumer terms. Nothing in these Terms takes away rights you have under the Consumer Rights Act 2015, including that digital content must be as described, fit for purpose, and of satisfactory quality.

US customers. Except where a state law says otherwise, paid fees are non-refundable once an identification or credit is used. If a website charge failed or was unauthorized, contact support@arockid.com and your card issuer. If a store charge failed or was unauthorized, contact Apple or Google and your card issuer.

6. Field board and Smart sell

Listing a cabinet specimen is optional. You are solely responsible for photos, names, notes, location, and contact details you publish. Contact is shown only to signed-in users.

Smart sell is only a flag that you may want to sell. RockID does not list goods for sale as a marketplace operator, does not take payment for specimens, does not hold funds, does not escrow, does not verify identity, title, or condition, and does not guarantee a sale, price, or that a piece is what anyone claims.

Any conversation or deal is solely between the people who contact each other. You must comply with US, UK, and local law on sales, consumer protection, and prohibited items. Take a listing or the sell flag down in the app at any time.

You grant RockID a non-exclusive licence to host and display listing content you mark public, for as long as it is listed, so we can operate the Field board.

7. Your content and acceptable use

You retain rights in photos and notes you upload. You grant us a licence to store them, send them to the identification model, and show them to you (and, if you list, to others) as needed to run RockID.

You must not:

• upload content you do not have the right to use;
• upload unlawful, hateful, or sexually exploitative material;
• attempt to break, scrape, or overload the service;
• misrepresent a specimen, contact, or sale on the Field board;
• use results to commit fraud or to market a stone as something it is not.

We may remove content or listings that appear unlawful or that create risk for other users. If you believe content infringes your copyright, write to support@arockid.com with a notice that meets the US Digital Millennium Copyright Act (17 U.S.C. §512) and, if you are in the UK, a sufficiently detailed complaint under the Copyright, Designs and Patents Act 1988.

8. Intellectual property

RockID, the site, the app, the handbook text, and our trademarks remain ours or our licensors’. These Terms do not sell you the software. You may not copy, reverse engineer, or resell the service except as allowed by mandatory law.

9. Third-party services

We use processors and platforms including Stripe (website payments for Applebite2ndbite Ltd), Apple (Sign in with Apple and the App Store), Google (Sign in with Google and Google Play), an account and storage provider, a vision-model provider (identification), and a website host. Their terms also apply to the parts they run, including when you choose social sign-in or store checkout. We are not responsible for outages or acts of those providers beyond what mandatory law requires. The current infrastructure names are available on request at support@arockid.com.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROCKID IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, AND WITHOUT ANY WARRANTY THAT AN IDENTIFICATION IS CORRECT, COMPLETE, OR CURRENT.

If you are a UK consumer, this section does not exclude statutory rights that cannot be excluded.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROCKID AND ITS OPERATORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST SPECIMEN VALUE, OR FAILED SALES, EVEN IF ADVISED OF THE POSSIBILITY.

Our total liability for all claims arising out of the service is limited to the greater of (a) the amounts you paid us for RockID in the 12 months before the claim, or (b) USD $50 / GBP £40.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited under US state law or UK law (including the Consumer Rights Act 2015).

12. Indemnity

If you are using RockID in a business capacity, you will defend and indemnify us against claims arising from your content, your Field board listings, your dealings with other users, or your breach of these Terms, except to the extent caused by our fraud or negligence.

13. United States — disputes

If you reside in the United States, except where prohibited, you and RockID agree to resolve disputes by binding individual arbitration under the Federal Arbitration Act and the rules of the American Arbitration Association, in English. You waive any right to a jury trial and to participate in a class, collective, or representative action. You may bring an individual claim in small claims court. You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@arockid.com with the subject “Arbitration opt-out”.

For US users who have opted out, or where arbitration cannot apply, exclusive venue is the state or federal courts in Delaware, except for small-claims actions in your county of residence.

14. United Kingdom — disputes

If you are a consumer habitually resident in the United Kingdom, you may bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland as applicable. You may also use the UK’s alternative dispute processes that the law makes available. Mandatory UK consumer protections apply regardless of any other governing-law clause.

15. Governing law

Except where a mandatory consumer law says otherwise, these Terms are governed by the laws of England and Wales. UK consumers keep the protection of UK mandatory law. US consumers keep any non-waivable rights under the law of their state of residence.

16. Changes and contact

We may update these Terms. The “Last updated” date will change. If a change is material, we will try to notice you by email or in the product. Continued use after the update is acceptance, except where the law requires a fresh consent.

Questions, copyright notices, and legal correspondence: support@arockid.com.